Practical user testing: Planning, conducting and reporting on user tests.

Why do you need this course?

Until you've watched a real user try to use your website or web application, you have no real idea of how it will perform. User testing is a sure-fire method of uncovering the sort of design and usability issues that usually escape the attention of your web team. It is quick, cost-effective and guaranteed to produce findings that will surprise you, no matter how well you think you know your website.

What we'll cover

This workshop focuses how to plan, conduct and report on user tests. It will also provide hands-on experience of conducting a user test using Techsmith's Morae user testing suite. We will cover:

• Different types of user test and how to plan them.
• How to recruit user test participants.
• Equipment and room set-up.
• Conducting a user test.
• Making and recording observations.
• Reporting user test results.
• Exercise: We will plan and conduct an example user test during the course using two user test lab setups.

What you'll get out of it?

After attending this course, you will be able to go back to your desk and:

• Plan a user test.
• Recruit participants and setup the facilities for the test.
• Conduct a user test, making good observations.
• Create a useful report that is clear and persuasive.