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Latest iQ Report
Free report: Benchmarking the user experience of car insurance websites
In this report, we apply our benchmarking protocol to evaluate 20 Irish, British, and American car insurance websites, and we provide a user-experience league table, along with best-practice examples and recommendations.
Audits - High-profile sites go through our assault course
Irish political websites: a lot dumb, more to do?
Back in 2004, we did a quick audit of Irish political websites. Three years on have any of the main players made any real online progress? Are any of the parties successfully harnessing the blog, the podcast, or YouTube?
Features - Views you can use from iQ Content
Ethnography for design
By participating in your customer's world, instead of just observing it or imagining it, you can gain a sense empathy, understanding and insight that's otherwise impossible. This article explains ethnography, how it can be applied to design, and how we use it in our every-day work.
Interviews - We talk to people you should talk to
Behind the scenes at the CNN.com relaunch
CNN.com unveiled its redesign over the weekend, incorporating a cleaner look, a better way of linking different media on the same story, and some slick Web 2.0 goodness (including in-page video and user commenting). It's a radical do-over for one of the most highly-trafficked sites on the Web. We asked the production teams (in London, Atlanta and Hong Kong) how they approached the project.