Forrester Usability Report
Published: Mon Sep 1st, 2003 | Posted By: David Moore
Forrester consultants looked at 375 sites from a usability perspective. Retailers do well, telco service providers and B2B sites poorly. The conclusion? 'To improve usability, firms must adopt Scenario Design - and focus on their most important users.'
(free registration required).: http://www.forrester...0,1317,17226,00.html
Categories: Strategy & Process » Research , Usability » Research