2003 Strategy & Process Features Archive

Email is Broken

Published: Wed Oct 1st, 2003 | Posted By: David Moore

Salon's interviews with four internet pioneers to establish how bad the situation with email really is (although they rather prejudged the issue by calling the piece 'Email is broken'). Turns out Jakob Nielsen has stopped opening his own emails.

(Free day-pass, or paid subscription required): http://www.salon.com...e/2003/10/02/e_mail/

Categories: Strategy & Process » Features

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The end of email?

Published: Wed Oct 1st, 2003 | Posted By: David Moore

With UK company Phones4U banning the use of email to improve efficiency, this IT Analysis article suggests a 'horses for courses' approach to corporate communication.

Link: http://www.it-analys....php?articleid=11313

Categories: Strategy & Process » Features

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Design in eGovernment

Published: Wed Oct 1st, 2003 | Posted By: David Moore

Excellent article from Nico Macdonald (principal of design and technology consultants Spy) on the importance of good design for eGovernment sites.

Link: http://www.kam-online.com/features/design01.html

Categories: Strategy & Process » Features , Usability » Features

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Evolve not relaunch

Published: Sun Jun 1st, 2003 | Posted By: David Moore

Amazon, Yahoo and eBay do it, so why don't you? This useful article from User Interface Engineering makes the case for incremental improvements to your site, rather than a cycle of destruction and rebuilding.

Link: http://www.uie.com/A...eath_of_relaunch.htm

Categories: Strategy & Process » Features , Usability » Features

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Globalising your site

Published: Thu May 1st, 2003 | Posted By: David Moore

Excellent report on the challenges of presenting your site to diffferent global audiences, taking account of their differing cultural values. Explains why a Dutch site should be not work like a Pakistani one.

Link: http://www.newarchit...0/na0303r/index.html

Categories: Strategy & Process » Features

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Enterprise Content Management

Published: Thu May 1st, 2003 | Posted By: David Moore

Detailed article from WebReference with examples on creating a content strategy across an organisation to allow re-use and faster creation of content.

Link: http://www.webrefere...nterprise/index.html

Categories: Content » Features , Strategy & Process » Features

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Why pay for usability?

Published: Thu May 1st, 2003 | Posted By: David Moore

With a persuasive comparison with software development - of course you'll debug the code, so why don't you test the usability? - Jakob Nielsen shows how a design agency can convince clients to pay for usability testing. Pay a little now, or pay a lot later.

Link: http://www.useit.com/alertbox/20030519.html

Categories: Usability » Features , Strategy & Process » Features

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UK Government sites need redesign

Published: Thu Apr 3rd, 2003 | Posted By: David Moore

According to eGov Monitor Weekly, nearly 80% of UK central government websites need to be redesigned to become fully accessible to users with disabilities. A leaked report from the e-Envoy's office suggests around 800 public sector are involved. Consultants rubbed their hands, and politicians looked nervous.

Link: http://www.theregister.co.uk/content/6/30184.html

Categories: Accessibility » Features , Strategy & Process » Features

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Why content management software hasn't worked

Published: Sat Mar 1st, 2003 | Posted By: David Moore

Timely and straight-talking article from Gerry McGovern. 'Software companies lied about their products, charging criminal prices for crap software.' No, tell us what you really think, Gerry.

Link: http://www.gerrymcgo...t_2003_03_03_cms.htm

Categories: Content » Features , Strategy & Process » Features

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Who has time for user-centred design? You do

Published: Mon Feb 3rd, 2003 | Posted By: David Moore

If your organisation is cutting costs and your requests for more resources for your site are falling on deaf ears, this article from user-centred design expert Jesse James Garrett might help. It offers a clear statement of how focussing on what your users want can greatly improve the ROI on your site. It rebuts familiar objections to developing a content and navigation strategy such as 'We'll fix it in QA.'

Link: http://www.newarchit...ents/s=2452/na0303c/

Categories: Strategy & Process » Features , Usability » Features

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