2003 Strategy & Process Research Archive
Participatory journalism
Published: Mon Dec 1st, 2003 | Posted By: David Moore
An excellent report on participatory journalism, written by Hypergene for the Media Center at the American Press Institute. It explores how blogs and other Internet technologies are changing the way news is created, evaluated and experienced. Valuable reading for journalists, bloggers and anyone interested in the future of the media.
Categories: Content » Research , Strategy & Process » Research
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Public sector usability guidelines
Published: Mon Dec 1st, 2003 | Posted By: David Moore
The National Cancer Institute (NCI) in the U.S. Department of Health and Human Services has published a set of comprehensive web design and usability guidelines. It's a large a 128 page, 39.2MB .pdf book (which raises some usability issues itself), but it does contain a lot of useful information.
Categories: Accessibility » Research , Strategy & Process » Research , Usability » Research
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eGovernment - more than than a technology challenge
Published: Mon Dec 1st, 2003 | Posted By: David Moore
The Information Society Commission's new report on eGovernment echoes many of the conclusions we came to in our implementation survey last year.
Categories: Strategy & Process » Research
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Why am I getting all this spam?
Published: Wed Oct 1st, 2003 | Posted By: David Moore
The US-based Center for Democracy and Technology offers this useful analysis of how spammers collect your email address, and the best way to defend yourself.
Categories: Strategy & Process » Research
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Content control - local or centralised?
Published: Mon Sep 1st, 2003 | Posted By: David Moore
A new report from Gilbane argues that local control of content issues within an enterprise aids decision making by giving users access to relevant and timely information.
Categories: Content » Research , Strategy & Process » Research
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Forrester Usability Report
Published: Mon Sep 1st, 2003 | Posted By: David Moore
Forrester consultants looked at 375 sites from a usability perspective. Retailers do well, telco service providers and B2B sites poorly. The conclusion? 'To improve usability, firms must adopt Scenario Design - and focus on their most important users.'
Categories: Strategy & Process » Research , Usability » Research
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UK Government issues usability guidelines
Published: Mon Sep 1st, 2003 | Posted By: David Moore
The Office of the e-Envoy's in the UK has published its Quality Framework for UK Government Website Design which aims to ensure government websites 'incorporate users needs in their web design process'. But Louise Ferguson, a council member of the UK Usability Professionals Association, thinks the Government's good intentions be defeated by serious flaws in its execution.
Categories: Strategy & Process » Research , Usability » Research
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Customer-focused eGovernment
Published: Tue Apr 1st, 2003 | Posted By: David Moore
Accenture's latest study of global eGovernment maturity identifies major trends in eGovernment, concluding that improved customer service and increasing usage are crucial in implementing initiaves effectively. It also points out that new targets are needed, as availability does not mean much if the service is so bad nobody wants to use it.
Categories: Strategy & Process » Research
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No knowledge of 'Knowledge Economy'
Published: Sat Mar 1st, 2003 | Posted By: David Moore
Almost four out of five Irish businesses are unaware of the term 'Knowledge Economy', according to a survey by the Information Society Commission. Almost 20% of those that were aware of the term answered "don't know" when asked what it meant. This is either very worrying for the future, or an encouraging sign that business people are finally moving away from the continual use of buzzwords. The survey looks at the usage of technology among businesses and consumers.
Categories: Strategy & Process » Research
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Re-using intellectual assets
Published: Sat Mar 1st, 2003 | Posted By: David Moore
'Intellectual asset re-use is crucial to improving knowledge-worker productivity and competing in a knowledge-based economy,' says this comprehensive Accenture reports on why it matters and how to do it.
Categories: Content » Research , Strategy & Process » Research
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New Connections - First Progress Report
Published: Sat Mar 1st, 2003 | Posted By: David Moore
This, the first progress report on Ireland's second Government Action Plan on the Information Society, outlines the progress made since March 2002 on key infrastructures and support frameworks for the information society. According to the report, 'The slow delivery of the Public Services Broker is the biggest issue in the development of eGovernment,' and more than a third of projects are delayed.
Categories: Strategy & Process » Research
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