2003 Usability Research Archive

Public sector usability guidelines

Published: Mon Dec 1st, 2003 | Posted By: David Moore

The National Cancer Institute (NCI) in the U.S. Department of Health and Human Services has published a set of comprehensive web design and usability guidelines. It's a large a 128 page, 39.2MB .pdf book (which raises some usability issues itself), but it does contain a lot of useful information.

Link: http://usability.gov/pdfs/guidelines.html

Categories: Accessibility » Research , Strategy & Process » Research , Usability » Research

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Forrester Usability Report

Published: Mon Sep 1st, 2003 | Posted By: David Moore

Forrester consultants looked at 375 sites from a usability perspective. Retailers do well, telco service providers and B2B sites poorly. The conclusion? 'To improve usability, firms must adopt Scenario Design - and focus on their most important users.'

(free registration required).: http://www.forrester...0,1317,17226,00.html

Categories: Strategy & Process » Research , Usability » Research

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UK Government issues usability guidelines

Published: Mon Sep 1st, 2003 | Posted By: David Moore

The Office of the e-Envoy's in the UK has published its Quality Framework for UK Government Website Design which aims to ensure government websites 'incorporate users needs in their web design process'. But Louise Ferguson, a council member of the UK Usability Professionals Association, thinks the Government's good intentions be defeated by serious flaws in its execution.

e-Envoy's publication: http://www.e-envoy.g.../WebGuidelines/fs/en

Louise Ferguson's article: http://www.egovmonit...res/lferguson01.html

Categories: Strategy & Process » Research , Usability » Research

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