Improving the Usability of Web Forms
The Challenge:
Most transactions on the web require users to fill in a web form. They are the workhorses of online business - customers can communicate with you, book services and purchase goods. It's not surprising that many of the most critical usability problems on websites concern web forms. Problems with the usability of your site's forms can mean abandoned bookings or shopping carts and frustration with customer service. So it's imperative that they are as easy to use as possible.
The Solution:
Improving the Usability of Web Forms provides you with the skills to analyse a business process and translate it into a usable web form.
Objectives:
- analyse and document the business process or transaction underlying a web form
- design a workflow through a multipart form that makes sense to your users
- recognise the most common usability errors in web form design and learn best practice for common web form applications
Prerequisites:
A good understanding of the organisation's core strategic objectives, an active role in forming or implementing an organisation's online strategy, a basic understanding of the Internet.
Who Should Attend?
Public and private sector professionals with responsibility for developing and implementing an organisation, department, or section's online strategy, including
- Content managers
- IT managers
- Webmasters
- Web developers